PRIVACY POLICY

Last updated — April 2026

Section 1 — What Do We Do with Your Information?

When you make a purchase from Velain Atelier, we collect the personal information you provide, such as your name, billing and shipping address, email address, and payment details, so we can process and deliver your order.

When you browse our store, we automatically collect your device's IP address to help us understand your browser and operating system and to enhance your shopping experience.

If you choose to receive marketing communications, we may send you emails about new arrivals, exclusive offers, and brand updates.

Section 2 — Consent

How do we obtain your consent?

When you provide personal information to complete a purchase, verify payment, arrange delivery, or initiate a return, you consent to our collection and use of that information for that specific purpose. If we request your information for additional purposes such as marketing, we will ask for your explicit consent or provide a clear option to decline.

How do I withdraw my consent?

You may withdraw your consent at any time, including opting out of marketing communications or requesting the deletion or restriction of your stored personal information. To do so, contact us at velainatelier@outlook.com

Section 3 — Disclosure

We may disclose your personal information if required to do so by law, or if you violate our Terms of Service.

Section 4 — Shopify

Velain Atelier is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's secure servers and databases, protected by firewalls.

Payment Processing

If you use a direct payment method at checkout, your payment data is encrypted and stored by Shopify in compliance with PCI-DSS standards. Payment information is retained only as long as necessary to complete the transaction and is then deleted.

You may review Shopify's Terms of Service and Privacy Policy for further details.

Section 5 — Third-Party Services

Third-party service providers — including payment processors, shipping partners, and analytics tools — collect, use, and disclose your information only as necessary to provide services on our behalf. These providers operate under their own privacy policies, which we recommend reviewing.

Some providers may be located in or operate under the laws of a different jurisdiction. In such cases, your information may be subject to the laws of that jurisdiction.

Once you leave our website or are redirected to a third-party site or application, this Privacy Policy no longer applies.

External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their individual policies.

Section 6 — Security

We use industry-standard security measures to protect your personal information from unauthorised access, misuse, loss, alteration, or destruction. Credit card information is encrypted via SSL technology. While no method of transmission over the internet is entirely secure, we comply with PCI-DSS requirements and apply additional safeguards where appropriate.

Section 7 — Cookies

Velain Atelier uses cookies to maintain and improve your shopping experience. Cookies may store session information, cart contents, preferences, login details, analytics data, and abandoned cart reminders.

You may disable cookies through your browser settings, though some features of our site may not function properly as a result.

Section 8 — Age of Consent

By using this website, you confirm that you are at least the age of majority in your state or province of residence, or that you are the legal guardian of a minor and have provided consent for that minor to use this site.

Section 9 — Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes take effect immediately upon posting to our website. If significant changes are made, we will update the effective date at the top of this policy so you are aware of what has changed.

If Velain Atelier is acquired or merged with another company, your information may be transferred to the new owners in order to continue providing service to you.

Section 10 — SMS & Text Marketing

If you opt in to SMS notifications during checkout or elsewhere on our site, you agree to receive text messages relating to your order, including shipping updates, abandoned cart reminders, and promotional offers. Message frequency may vary. You may unsubscribe at any time by replying STOP. Message and data rates may apply.

Questions & Contact

If you would like to access, correct, amend, or delete any personal information we hold about you, or if you have any questions about this Privacy Policy, please contact us at:

velainatelier@outlook.com